General terms and conditions of use for the ÖBB-Technische Services-GmbH website

We recommend to read these terms and conditions of use carefully and in its entirety.

1. Scope and application

The use of the websites offered by ÖBB-Holding AG and all data, information and services provided (except for services based on separate agreements) is solely permissible based on these terms.

These general terms and conditions of use may be amended, modified, or replaced by additional terms.

By using a website, you accept the applicability of these General Terms and Conditions of Use as amended.

2. Websites

On our websites, we make different types of data, information and applications available for access and download.

We are entitled to partially or fully discontinue the operation of our websites at any time. We furthermore assume no responsibility for the uninterrupted availability of our websites.

Some areas or services available on our websites may be password-protected. In the interest of safe and secure business transactions, access to these pages is therefore, in certain cases, only possible if you have previously registered. However, you have no legal claim to a registration.

We furthermore reserve the right to introduce pre-registration requirements for websites which up until now have been freely accessible.

3. Rights of use

The use of the content made available on our websites is subject to these terms and conditions as amended.

Any separately agreed terms and conditions of use or licensing have priority over these General Terms and Conditions of Use.

All the contents made available on the website, are protected by copyright and, where required, trademark and are intended for personal and not for commercial use, unless otherwise and separately labelled.

Data, information, applications, brand names, images and other content may not be edited, changed, copied, modified, supplemented, duplicated, presented, sold, leased, rented out, lent or in any other way conveyed to third parties or exploited without our prior written agreement.

Any use beyond this (particularly of commercial nature) is impermissible without prior permission from the operator or the respective copyright holder.

The user shall not be granted licences or rights of any nature additional to the rights of use explicitly granted, in particular to the company name and to other industrial property rights (such as brands, utility models, patents) or to the copyright.

If as a user of our websites you submit any ideas or suggestions, we are entitled to use and realise these free of charge.

4. User obligations

When or by using our websites, you as a user may not

  1. violate moral standards with your usage behaviour;
  2. use them for unlawful purposes;
  3. violate our industrial property rights, copyrights or other property rights;
  4. transfer content containing viruses, i.e. trojans or other programmes, which may be harmful to the software;
  5. enter, save or send hyperlinks or contents for which you have no authorisation, especially if these hyperlinks or contents violate confidentiality obligations or if they are unlawful or if they distribute advertising or unrequested e-mails (spam) or false warnings against viruses, defects, etc. or if they solicit participation in competitions, snowball systems, chain letters, Ponzi schemes or similar activities.

We are entitled to ban access to our websites at any time, in particular if you as a user violate these General Terms and Conditions of Use or other special agreements.

5. Liabilities / warranty

If we provide data, information and applications free of charge, any liability for defects in quality or title are expressly excluded, unless premeditated or malicious behaviour on our behalf can be proven.

Any liability in cases other than the ones mentioned above requires proven intentional or grossly negligent behaviour on our part. In general, any liability on our behalf regarding indirect or consequential damages or loss of profit as well as loss or modification of data and information is excluded. Liability for personal injury arises already in the event of minor negligence.

We furthermore assume no liability regarding accuracy, flawlessness, non-infringement of third-party property or trademark rights, completeness and/or usefulness or permanent availability of the websites.

Although, we will do our best to keep our websites and the contents provided through them free from harmful software, we do not guarantee them to be free of harmful software. Prior to using and downloading data or information, you as a user must independently take the required protective measures, for example by establishing relevant security measures.

6. Web analysis service

Our websites use Piwik. This is a so-called web analysis service. Piwik uses so-called "cookies". These are text files which are stored on your computer and allow us to analyse your usage of the websites. For this purpose, the usage information generated by the cookie (including your truncated IP address) is transferred to our server and stored for usage analysis purposes. This helps us in optimising our websites. During this process, your IP address is instantly anonymised to ensure that no one will be able to determine your identity.

The data and information generated by cookies on the usage of our websites is not passed on to third parties.

You can prevent the use of cookies through according settings in your browser software. This may, however, result in your not being able to fully use all functions provided by our websites.

If you do not agree to the storage and analysis of data related to your visit and usage of our websites, you can object to such storage and usage by clicking below. In this case, a so-called opt-out cookie will be stored in your browser. As a result, Piwik will collect no session data.

We expressly draw your attention to the fact that if you delete your cookies, this will also result in your opt-out cookie being deleted. It would therefore then have to be re-activated by you.

ÖBB-Technische Services-GmbH has made every reasonable effort to ensure that the information provided on this website is correct and complete at the time of preparation. We apologise however should there be any unintentional or incidental errors.

ÖBB-Technische Services-GmbH does not provide any assurances or guarantees for the information provided on this website such as hyperlinks or other content that either directly or indirectly is used by ÖBB-Technische Services-GmbH website. ÖBB-Technische Services-GmbH reserves the right to make changes or additions to the information provided without prior notice. ÖBB-Technische Services-GmbH disclaims any liability for incorrect information or emissions on the ÖBB-Technische Services-GmbH website, and consequently all decisions based on information provided on the ÖBB-Technische Services-GmbH website remain solely and alone the responsibility of the user. ÖBB-Technische Services-GmbH disclaims any liability for direct, material damage or consequential damage or damage of any kind arising from the associated direct or indirect use of the information provided by the ÖBB-Technische Services-GmbH website.

Copyright on all of the documents provided on the ÖBB-Technische Services-GmbH website and the materials used remain exclusively remain the property of ÖBB-Technische Services-GmbH unless stated otherwise. No licenses in respect of all rights (e.g. property, trademarks, copyright) or other rights are granted. Duplication of documents is only permitted for personal and informative use and any other duplication or use is expressly prohibited. The use of designations (e.g. brands, logos) irrespective of the presence of the ® or ™ symbol, is expressly prohibited.

All the above mentioned provisions also apply to software directly or indirectly retrieved or available from the ÖBB-Technische Services-GmbH website. Should hyperlinks provide access to the software of third parties then the provisions of the provider apply and their rights are to be observed.

Any user of the ÖBB-Technische Services-GmbH website providing information to ÖBB-Technische Services-GmbH agrees that ÖBB-Technische Services-GmbH has unrestricted rights to this information and that ÖBB-Technische Services-GmbH is permitted to use the information at their discretion. The information provided by the user is not subject to nondisclosure provisions. Personal data of the user is subject to the Data Protection Act 2000 and applied by ÖBB-Technische Services-GmbH only to the extent required by personal consultancy services or the maintenance of core customer data.

7. Data protection

"Controller" according to the data protection regulations is the ÖBB group company mentioned in the imprint of the respective website.

Should you make personal data available to us on our websites, we will use these data and information without your further consent within the investigation purpose mentioned on the respective website. In case such activities will take place, we will provide separate information if we use your data for a purpose other than the investigation purpose or if we transfer your data and information to other companies of the ÖBB group. Use of your data and information for purposes of advertising or marketing or transfer to a third party, however, requires your special consent.

The storage period of the data depends on the respective purpose. In general, personal data are deleted if further storage is no longer required in order to achieve that purpose.

On our websites, we embed content from external providers (e.g. Facebook, Youtube, Twitter) or forward you to their websites. At the time of the linking no right offences were recognisable on those web pages. Should we become aware of any such infringement, we will remove the link with immediate effect.

Should you access such offerings on our websites or visit these websites, the data provided by your browser will be transferred to the respective operator. We are not responsible for any contents on these websites, neither in terms of data protection nor in terms of the technical security of the data and information made available. In this context, please note that external providers may use ad personalisation technologies where required.

The contact details of the respectively responsible data protection officer are available under the following link.

Data storage for technical reasons

For technical reasons, we have to collect and store certain data and information of your visit to our website, for instance the used websites, the time and duration of your visit as well as data provided by the browser you are using (e.g. on the operating system and the used system settings). Such data and information is used by us anonymously to allow us to make our offerings even more user-friendly and to technically optimise them. The data collected in such a way will be deleted after 3 years.

General information

As data subject according to the data protection law you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object

Furthermore, you have the right to lodge a complaint with the Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna;


In case we provide a way to contact us via an input mask on our website, we will encode this communication via the https protocol. Please note that other types of communication over the internet, in particular via e-mail, do not provide confidentiality. We therefore recommend to refrain from sending confidential data and information via e-mail.

8. Miscellaneous

Ancillary agreements must be in writing.

In the event that any provision hereof should be or become ineffective or void, it shall not affect the validity of the remainder hereof. The ineffective or void provision will be replaced by a legally valid arrangement, which comes as close as possible to the commercial meaning and purpose of the ineffective or void provision. This rule applies mutatis mutandis to gaps.

The Austrian laws apply, with the exception of the referring statutes of international private law and the UN Sales Convention.

The place of performance and jurisdiction is Vienna, unless the case relates to a consumer transaction as per §1 of the Austrian Consumer Act (Konsumentenschutzgesetz).